Consumer Health Data Privacy Policy
Version date: 9 October 2026. Effective upon publication.
1. Who handles your consumer health data
Soul Alchemy World Limited operates SoulMatch. This separate policy describes our handling of consumer health data under applicable US state consumer-health-data laws, including the Washington My Health My Data Act. Contact support@soulalchemyworld.com. Our address is Flat 2401-16, 24/F, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, Hong Kong.
2. Categories and sources
Consumer health data may include descriptions of emotional or mental health; mood selections; scan and reflection answers; journal entries; conversations and replies; reports and summaries; safety-related inferences; and information revealing that someone seeks emotional support, including relevant product choices or purchases. Sources include information you enter, AI outputs and inferences derived from it, service activity and relevant transaction information. These protections also apply to copies held in logs and to qualifying sensitive content received through customer support or shopping channels.
3. Purposes and consent
We process this data to provide the services you request, including AI responses, emotional pattern scans, reports and related storage; for necessary and legally permitted safety and support; and to meet legal obligations. We collect it only as necessary to provide a requested service or with consent required by law. Internal training using identifiable chats, reports, journals or their log copies requires separate affirmative authorization. Saving chat history is not training authorization. Sharing beyond applicable processor or requested-service exceptions requires separate consent where required. New categories or purposes require updated notice and consent where required.
4. Recipients and restrictions
AI processors receive the input and context needed to generate an output; hosting and storage processors store relevant service records; authorized personnel and necessary support providers receive information needed for a specific task or request. Current service providers include Google Gemini for AI processing and UCloud for application hosting in Los Angeles, United States. Our Hong Kong-based company and authorized team may access data as necessary for their duties; model and other providers may process data in additional countries under their service arrangements. Payment, commerce and logistics providers, including Stripe and Shopify where applicable, receive necessary transaction and fulfillment data, not full chats, journals or reports merely because they process an order. Disclosures may also be made to lawful recipients when required by law. We do not sell consumer health data or other Private Content, use it for targeted advertising or public promotional stories, or use healthcare-location geofences. Subscription conversions revealing use of emotional support are not sent to advertising platforms.
5. Your rights and how to exercise them
Where applicable, you may confirm collection, sharing or sale; access your consumer health data and the required recipient list; withdraw consent; and request deletion. Email support@soulalchemyworld.com with the subject “Consumer Health Data Request”. We respond within applicable legal periods and verify requests as required. Deleting a chat from history does not automatically delete every separately held record; you can use this request channel for a broader deletion request, subject to applicable legal exceptions. If we deny a request and an appeal right applies, reply to our decision or email the same address with the subject “Privacy Appeal”. We explain our decision, the available appeal procedure and the applicable regulator complaint route. Washington residents can contact the Washington State Attorney General.